Official answers to common RDD complaint and ticket questions.

The government provides an incentive amount to beneficiaries for construction of an Individual Household Latrine (IHHL) in order to promote sanitation.

Rs. 12,000 is provided to each beneficiary.

The concerned beneficiary may lodge a complaint through the relevant portal or helpline, or contact the Gram Panchayat, block office, or concerned sanitation officer.

The incentive is paid only after the beneficiary has completed construction of the toilet and verification and geo-tagging have been completed on the IMIS portal.

A complaint may be lodged through any of the following channels:

• The relevant portal or helpline
• Gram Panchayat or Mukhiya
• Block Development Officer (BDO)

A beneficiary can obtain payment status information from the relevant portal or local office by using the application number or Aadhaar number.

Keep the following information ready when registering a complaint:

• Beneficiary name and address
• Application number or registration number
• Aadhaar number
• Photograph of the toilet, if available

A Community Sanitary Complex is a public toilet facility used at the community level.

A complaint may be lodged through the relevant portal or helpline, or with the concerned Panchayat, ward member, or block office.

The following problems may be reported:

• No water supply
• Lack of cleanliness
• Damage or maintenance problems
• No electricity or lighting arrangement
• Waterlogging around the toilet facility

The concerned Gram Panchayat and operating committee maintain the Community Sanitary Complex.

A complaint may be registered through:

• The relevant portal or helpline
• A written application through the Panchayat office

After a complaint is received, the concerned department takes necessary action at the earliest possible time.

Under this service, sanitation workers collect waste from households every day.

A complaint may be lodged through the relevant portal or helpline, or with the concerned ward member or Panchayat.

Sanitation workers collect waste daily according to the timings determined by the local administration.

The following problems may be reported:

• Waste is not collected regularly
• The sanitation worker does not come
• A waste collection vehicle is not available
• Waste is not disposed of properly

Segregation of waste makes scientific disposal and recycling easier.

Keep the following information ready when registering a complaint:

• Ward number
• Address
• Description of the problem
• Date and time

Grey water management means the proper disposal and management of wastewater from households and other sources, including drains and soak pits.

A complaint may be lodged through the relevant portal or helpline, or with the concerned Panchayat.

The following problems may be reported:

• Drains are not cleaned
• Waterlogging
• Blocked drains
• Bad odour or health-related problems

The Gram Panchayat arranges regular cleaning of drains.

A complaint may be registered through:

• The relevant portal or toll-free helpline
• A written application through the Panchayat office

Grey water management provides the following benefits:

• Reduction in waterlogging
• Improved sanitation
• Prevention of diseases
• Environmental protection