Lohiya Swachh Bihar Abhiyan complaint support.
Sanitation-related complaints can be registered, tracked, escalated, and reviewed through a structured citizen support pathway.
Built to make sanitation complaint handling visible, dependable, and easier to access.
Lohiya Swachh Bihar Abhiyan (LSBA), under Swachh Bharat Mission - Grameen, aims to strengthen sanitation service delivery across rural Bihar. The complaint mechanism gives citizens a formal and trackable pathway for sanitation-related concerns.
The mechanism reduces uncertainty by making complaint intake clearer, timelines better defined, and follow-up more transparent from local resolution to escalation.
Sanitation services connected with citizen complaint support.
The LSBA complaint page keeps visual focus on assisted registration, field response, sanitation services, and public infrastructure.
Citizens can register a complaint through the channel that suits them best.
The Portal supports both direct digital use and assisted registration for rural households, women, elderly citizens, and field-level users.
Online Portal
Register complaints digitally, receive a complaint ID, and check progress online.
Toll-Free Helpline
Trained support executives assist citizens during notified working hours.
Mobile Application
Track complaints, receive updates, and share feedback through a mobile-first channel.
Control Room Support
State and district monitoring teams help keep complaints moving toward resolution.
Sanitation concerns covered by the Portal.
Feedback closes the loop after resolution.
After complaint closure, citizens can receive feedback requests through SMS or WhatsApp to help improve sanitation service delivery and strengthen responsiveness.