Official answers to common RDD complaint and ticket questions.

The RDD Bihar Grievance Portal is a structured public support system for registering, tracking, and resolving grievances related to key Rural Development Department schemes.

Any citizen can submit a grievance related to services, benefits, or implementation support under the listed RDD schemes.

Grievances can be raised for scheme-specific issues under LSBA, JJHA, PMAY-G, MGNREGA, and other RDD support areas enabled on the portal.

You can register a grievance through the toll-free helpline, the mobile application, or the online grievance portal.

Yes. Every registered grievance is assigned a unique grievance ID that can be used for tracking.

Each grievance category has a predefined turnaround time (TAT) ranging from 3 days to 30 days, depending on the nature of the grievance.

If a grievance is not resolved within the prescribed TAT, it is automatically escalated to higher authorities as per the escalation matrix.

Citizen feedback collected after resolution helps improve service quality, monitor performance, and strengthen sanitation systems.

Yes. All grievance data is handled securely and stored in compliance with Government of Bihar data security and privacy guidelines.

The government provides an incentive amount to beneficiaries for construction of an Individual Household Latrine (IHHL) in order to promote sanitation.

Rs. 12,000 is provided to each beneficiary.

The concerned beneficiary may lodge a complaint through the relevant portal or helpline, or contact the Gram Panchayat, block office, or concerned sanitation officer.

The incentive is paid only after the beneficiary has completed construction of the toilet and verification and geo-tagging have been completed on the IMIS portal.

A complaint may be lodged through any of the following channels:

• The relevant portal or helpline
• Gram Panchayat or Mukhiya
• Block Development Officer (BDO)

A beneficiary can obtain payment status information from the relevant portal or local office by using the application number or Aadhaar number.

Keep the following information ready when registering a complaint:

• Beneficiary name and address
• Application number or registration number
• Aadhaar number
• Photograph of the toilet, if available

A Community Sanitary Complex is a public toilet facility used at the community level.

A complaint may be lodged through the relevant portal or helpline, or with the concerned Panchayat, ward member, or block office.

The following problems may be reported:

• No water supply
• Lack of cleanliness
• Damage or maintenance problems
• No electricity or lighting arrangement
• Waterlogging around the toilet facility

The concerned Gram Panchayat and operating committee maintain the Community Sanitary Complex.

A complaint may be registered through:

• The relevant portal or helpline
• A written application through the Panchayat office

After a complaint is received, the concerned department takes necessary action at the earliest possible time.

Under this service, sanitation workers collect waste from households every day.

A complaint may be lodged through the relevant portal or helpline, or with the concerned ward member or Panchayat.

Sanitation workers collect waste daily according to the timings determined by the local administration.

The following problems may be reported:

• Waste is not collected regularly
• The sanitation worker does not come
• A waste collection vehicle is not available
• Waste is not disposed of properly

Segregation of waste makes scientific disposal and recycling easier.

Keep the following information ready when registering a complaint:

• Ward number
• Address
• Description of the problem
• Date and time

Grey water management means the proper disposal and management of wastewater from households and other sources, including drains and soak pits.

A complaint may be lodged through the relevant portal or helpline, or with the concerned Panchayat.

The following problems may be reported:

• Drains are not cleaned
• Waterlogging
• Blocked drains
• Bad odour or health-related problems

The Gram Panchayat arranges regular cleaning of drains.

A complaint may be registered through:

• The relevant portal or toll-free helpline
• A written application through the Panchayat office

Grey water management provides the following benefits:

• Reduction in waterlogging
• Improved sanitation
• Prevention of diseases
• Environmental protection

Housing benefit under Pradhan Mantri Awas Yojana - Gramin is provided to families identified as requiring housing through the Socio Economic and Caste Census 2011 and Awaas Plus. These include homeless families or families living in a kutcha house with zero, one, or two rooms.

Families meeting any of the following criteria are ineligible:

• Families owning a pucca house
• Families owning a motorised three-wheeler or four-wheeler vehicle
• Families owning mechanised three-wheeler or four-wheeler agricultural equipment
• Families holding a Kisan Credit Card with a credit limit of Rs. 50,000 or more
• Families with a member who is a government employee
• Families with a non-agricultural enterprise registered with the government
• Families with a member earning more than Rs. 15,000 per month
• Families paying income tax
• Families paying professional tax
• Families owning 2.5 acres or more of irrigated land
• Families owning 5 acres or more of unirrigated land

After approval by the Gram Sabha, the block publishes the list of eligible families through wall writing at the block office, Panchayat office, public buildings, government schools, and other public places. You may also contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

From time to time, the Ministry of Rural Development, Government of India, permits families requiring housing to be added through the Awaas App within a prescribed period. The waiting list is determined after approval by the Gram Sabha. To have a name added, contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

Action to provide housing benefit is taken after the target is received from the Ministry of Rural Development, Government of India. For housing benefit, contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

A beneficiary is provided housing benefit once their name is on the priority list and included in the target. The beneficiary must own at least 25 square metres of land for house construction. After receiving assistance in installments, the beneficiary must construct the house.

Assistance of Rs. 1,20,000 is transferred in three installments:

• First installment: Rs. 40,000 at approval
• Second installment: Rs. 40,000 after completion up to plinth level
• Third installment: Rs. 40,000 after roof casting

The beneficiary needs the following documents and information:

• A bank account seeded with Aadhaar and with completed e-KYC
• Aadhaar
• Job card
• Details relating to land ownership
• Mobile number

Yes. Construction of a toilet is mandatory during house construction.

Yes. After construction of a toilet along with the house, assistance of Rs. 12,000 is transferred through Lohiya Swachh Bihar Abhiyan.

After construction of the toilet, contact the sanitation supervisor of the Panchayat, the Block Coordinator, or the Block Development Officer to receive assistance of Rs. 12,000 through Lohiya Swachh Bihar Abhiyan.

Provision is made for unskilled wages equivalent to 90 days for the beneficiary family under MGNREGA/VB-G-RAM-G.

To receive unskilled wages, contact the Panchayat Rozgar Sevak of your Panchayat or the Programme Officer of the block.

If the registered beneficiary dies after receiving the first or second installment, provision has been made to change the bank account and Aadhaar details for payment of subsequent installments. In such a situation, contact your Awas Sahayak.

If the next installment is not released after construction reaches the prescribed level, a complaint may be lodged with the Block Development Officer of the block or the Deputy Development Commissioner at the district. A complaint may also be registered through the online portal of the Rural Development Department.

Payment may be delayed for the following reasons:

• The beneficiary provides an incorrect bank account or Aadhaar number, or delays providing the related documents
• The beneficiary dies after registration
• The land for house construction is disputed

Payment may be delayed for the following reasons:

• House construction has not been started
• The house has not been constructed up to plinth level
• The beneficiary dies
• The land for house construction is disputed

Payment may not be made for the following reasons:

• House construction has not reached the prescribed roof level
• The beneficiary dies

If a beneficiary does not have land for house construction, the State Government provides land through various schemes of the Revenue and Land Reforms Department. In addition, under the Mukhyamantri Vas Sthal Kray Sahayata Yojana of the Rural Development Department, a beneficiary is given assistance from a minimum of Rs. 60,000 up to a maximum of Rs. 1,00,000 for purchasing land based on the local MVR. To obtain this benefit, contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

This is a state-sponsored scheme for house construction in rural areas. It provides house construction assistance to Scheduled Caste, Scheduled Tribe, and Extremely Backward Class families whose houses were constructed in clusters under various housing schemes before 1 January 1996, are now in a dilapidated condition, and are ineligible for PMAY-G because they previously received housing scheme benefit.

Assistance of Rs. 1,20,000 is transferred in three installments:

• First installment: Rs. 40,000 at approval
• Second installment: Rs. 40,000 after completion up to plinth level
• Third installment: Rs. 40,000 after roof casting

The eligibility criteria for housing benefit under Mukhyamantri Gramin Awas Yojana are the same as the eligibility criteria prescribed under PMAY-G. To obtain the benefit, contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

This is a state-sponsored scheme. It was started to enable Scheduled Caste, Scheduled Tribe, and Extremely Backward Class families who received housing benefit under Indira Awas Yojana before 1 April 2010, but whose houses remain incomplete or unfinished, to complete their houses.

The scheme provides assistance of Rs. 50,000 in two installments. To obtain this benefit, contact the Awas Sahayak of your Panchayat or the Block Development Officer of your block.

This information can be obtained through:

• Revenue records
• Circle office
• Gram Panchayat
• Land survey map

A complaint may be made to:

• Mukhiya or Gram Panchayat
• Circle Officer (CO)
• Block office
• District administration

No. Only government or public water-harvesting structures are included under this mission.

Yes. Legal action may be taken under the applicable land and revenue laws.

Yes. Once encroachment is removed, water-harvesting structures are restored under Component 02.

Maintenance is supported by:

• Gram Panchayat
• Local administration
• Concerned department
• Local community

A complaint may be submitted:

• Through a written application
• Through the Panchayat or an administrative office

The following information may be useful:

• Khata or khesra number
• Description of the location
• Photographs
• A copy of available land records

It covers restoration of public water-harvesting structures such as ponds, pokhars, ahars, and pynes to conserve rainwater and reduce challenges arising from water scarcity and climate change.

The Rural Development Department restores public-use ponds smaller than 5 acres in rural areas.

The Minor Water Resources Department restores public-use ponds larger than 5 acres in rural areas.

The Rural Development Department restores public-use ahar-pyne structures smaller than 1 acre.

The Minor Water Resources Department restores public-use ahar-pyne structures larger than 1 acre.

All identified public-use ponds in urban areas are restored through the Urban Development and Housing Department.

It covers identification and restoration of public wells to conserve rainwater and reduce challenges arising from water scarcity and climate change.

Identified public wells are restored by the Urban Development and Housing Department, Public Health Engineering Department, and Panchayati Raj Department.

Yes. A mesh or cover is essential to prevent children, elderly persons, or animals from falling in and to prevent leaves, waste, dust, and soil from contaminating the water.

Contact the Block Panchayati Raj Officer.

Yes.

After restoration, a public well is maintained by local people.

At block level, contact the Circle Officer; at district level, contact the Additional Collector.

It covers construction of soak pits, recharge structures, or other water-harvesting structures near public wells and handpumps so that water does not stagnate nearby and the groundwater level can increase.

Soak pits are constructed near public handpumps and public wells.

In rural areas, soak pits are constructed by the Rural Development Department, Public Health Engineering Department, and Panchayati Raj Department. In urban areas, they are constructed by the Urban Development and Housing Department.

Contact the Panchayat Rozgar Sevak or Block Panchayati Raj Officer (BPRO), or request it through a resolution of the Gram Sabha.

• Eliminates water stagnation
• Recharges groundwater
• Helps keep drinking water clean
• Protects the environment

A check dam is a small water-obstruction structure constructed on drains, small rivers, or streams to stop rainwater for storage and groundwater recharge.

• Conservation of rainwater
• Increase in groundwater level
• Prevention of soil erosion
• Availability of water for irrigation
• Reduction of drought problems

• Small drains and streams
• Hilly and sloping areas
• Rural areas with water flow
• Places where rainwater flows away rapidly

• Stone
• Brick
• Cement
• Concrete
• Soil and aggregate

• Increased groundwater recharge
• Improved water levels in nearby wells and handpumps
• Better irrigation access for farmers
• Increased greenery and agricultural production
• Reduced water scarcity

This depends on local geological conditions and water flow. Generally, small and medium-sized check dams are constructed.

Yes. Water retained in a check dam gradually enters the ground and recharges groundwater.

• Periodic removal of silt
• Repair of damage
• Cleaning the water outlet route
• Plantation in the surrounding area

Yes. They make water available for irrigation, improving farming and crop production.

Yes. Check dam construction work is being undertaken under the Jal-Jeevan-Hariyali Abhiyan operated by the Bihar Government for water conservation and groundwater enhancement.

• A check dam is a small structure
• A dam is constructed to create a large reservoir
• A check dam is mainly intended for water conservation and recharge

Yes. They increase greenery, support soil conservation, and conserve water sources.

• Improved irrigation facilities
• Better drinking water availability
• Improved agricultural production
• Reduced water scarcity
• Promotion of employment and rural development

Yes. The beneficiary has completed construction of the new pond.

Yes. A signboard bearing the Jal-Jeevan-Hariyali logo is installed at the private pond.

Yes. The beneficiary is currently carrying out fish farming smoothly in the pond.

Yes. The pond was constructed on the land where the site inspection was conducted.

• Mukhyamantri Samekit Chaur Vikas Yojana: 70% for Scheduled Caste, Scheduled Tribe and Extremely Backward Class beneficiaries; 50% for other classes; 40% for entrepreneurs
• Talab Matsyaki Vishesh Sahayata Yojana: 70% for Scheduled Caste, Scheduled Tribe and Extremely Backward Class beneficiaries only
• Plateau-area pond-construction-based fish farming scheme: 80% for Scheduled Caste and Scheduled Tribe beneficiaries only

Yes. The beneficiary has constructed a pokhar-cum-makhana facility on private land and it is operating smoothly.

Yes. The beneficiary is currently carrying out fish farming in the pond dug under MGNREGA and the pond is fully functional.

Yes. Fish-cum-makhana farming is being undertaken by the beneficiary, supporting their livelihood, and the beneficiary is actively engaged in the work.

Yes. The beneficiary is carrying out water harvesting by creating new water sources on their land, which makes water readily available for irrigation and benefits the beneficiary.

Yes. The beneficiary is using water through the farm pond for agricultural work.

Yes. Under this method, farmers store water on agricultural land for irrigation and use it when required.

Rainwater falling on a building roof is collected in a tank through pipes and used for groundwater recharge.

Its main objective is to prevent rainwater from being wasted and to increase the groundwater level.

• Roof
• Pipeline
• Filter unit
• Recharge pit

The construction cost depends on the size of the house. It is approximately Rs. 20,000 to Rs. 40,000 for small houses and Rs. 40,000 to Rs. 70,000 for large houses.

After construction, the roof, drains, pipes and filter should be cleaned regularly. Leakage and the groundwater recharge structure should also be checked periodically.

A 5% property tax rebate is available when a rooftop rainwater harvesting structure is constructed in an urban area.

Plantation work is mainly undertaken through:

• Forest Department, Bihar
• Rural Development Department, Bihar under MGNREGA

• Along roads
• Along canals and ahar-pynes
• Government land
• School premises
• Panchayat land
• Along rivers and ponds

Saplings are mainly made available from:

• Forest Department nurseries
• Government nurseries
• Didi ki Paudhshala

According to local climate and environmental conditions, plantation includes:

• Fruit-bearing saplings
• Shade-giving trees
• Medicinal plants
• Species useful from an environmental perspective

Yes. Replanting or gap filling is carried out as needed.

Under some schemes, plantation can also be undertaken on private land according to eligibility and applicable rules.

Action may be taken under applicable rules for damage to government-planted saplings.

Maintenance is supported by:

• Concerned department
• Gram Panchayat
• Local community
• Self-help groups

Organic farming improves soil quality, protects health and the environment, reduces production cost, and can obtain higher prices for produce.

For information relating to subsidy, contact the Block Agriculture Officer or District Agriculture Officer. An estimated subsidy of Rs. 50,000 per hectare is available.

Organic farming certification is carried out by BSSOCA, the Bihar State Seed and Organic Certification Agency, Mithapur, Patna.

There are two types of micro-irrigation:

• Drip irrigation
• Sprinkler irrigation

For micro-irrigation, the farmer must own the land or have a lease agreement for at least 7 years.

A subsidy of 80% to 90% is available for micro-irrigation.

For drip irrigation on 0.5 acre and sprinkler irrigation on 1 acre, the farmer must own the land or have a lease agreement for at least 7 years.

Climate-resilient agriculture includes drought- and flood-tolerant seeds, crop diversification, crop rotation, reduced tillage, leaving crop residues in the field, mulching, and similar techniques.

Contact the Krishi Vigyan Kendra in your district to adopt climate-resilient agriculture techniques.

Yes. Assistance for climate-resilient agriculture is provided in the form of materials through the Krishi Vigyan Kendra.

The objective is to promote the use of solar energy and make people aware of energy conservation.

Solar panels on government buildings are installed by the Bihar Renewable Energy Development Agency (BREDA).

Bihar Renewable Energy Development Agency (BREDA) is an agency of the Bihar Government that works to promote renewable energy, such as solar energy, in the state.

No. Under Component 10, solar panels are primarily installed on government buildings through the Bihar Renewable Energy Development Agency to promote solar energy. Installation on private homes is not provided under this component.